T'S & C'S
Amendments to bookings
We require 48 hours 'notice for all amendments and a fee of £20.00 is charged for the amendment, this includes dates or times (excluding weather permitting cancellations) payable cash on the day of your experience. Failure to turn up on the day automatically cancels your booking and you cannot rebook. No refunds can be given. On arrival please show a printout of your voucher or confirmation email, however, we will accept them on your phone. Should your experience get cancelled due to adverse weather, we will advise by text and/or email, you must acknowledge one or the other to allow you to rebook. Just to remind you that you will be part of a small group session.
Spectators are more than welcome to join us; a supplement of £15pp is payable in cash on the day. There is no need to pre-book any spectators. Please note children 10 years and under are FREE to spectate, however, they must be accompanied by a fully paying adult. Children of 10 years + will be charged £10 to spectate, again with an adult paying too.
Weather dependent experiences
In the event of a cancellation due to weather conditions, we will contact you via email. We would ask that you acknowledge receipt of the email so that we know you have received the cancellation notice. You will then be offered alternative dates irrespective of your voucher expiry date. We cannot be held responsible for any out-of-pocket expenses such as hotels, camping, travel cost, etc.
If your experience is at Westmill Farm, Hertfordshire, head towards the Three Lakes Restaurant, face the restaurant, and walk to your right-hand side, down a slope, we are located at the Falconry Meeting Point.
If your experience is at Harvest Barn Farm, Peterborough, we shall meet you in the car park area.
We strongly advise you wear your own facial covering and keep within you 'family group bubble'. Please respect everyone else space on the experience and keep where possible 2 meters apart. We recommend suitable outdoor clothing (no fur collars) and sturdy footwear as you will be standing in the middle of a field!
Why do we collect personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Please view the cookie setting via the pop up on our site and review or accept them there.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.